Last updated: 13 August 2026
This Privacy Policy explains how Promec Ltd (“Promec”, “we”, “us” or “our”) collects, uses, stores and protects your personal data when you contact us, request a quote, or interact with our advertising and website. We are committed to protecting your privacy and handling your data in line with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
Who we are
Promec Ltd is a mechanical, renewable and building services contractor based in Limerick, Ireland. We provide mechanical building services, heating and plumbing, energy retrofit and renewable upgrades, heat pump servicing, gas boiler installation and servicing, and related domestic, commercial and industrial services throughout Ireland.
For the purposes of data protection law, Promec Ltd is the data controller responsible for your personal data.
Contact details:
- Promec Ltd, Eastlink Business Park, 41 Ballysimon Road, Monaclinoe, Limerick, V94 YR28
- Phone: +353 (0)61 514752
- Email: [email protected]
What information we collect
We may collect and process the following personal data:
- Contact details — your name, phone number, email address and Eircode or location.
- Enquiry details — the service you are interested in, information about your property or heating system, your timeframe, photographs you choose to send us, and any details you provide in your message.
- Communications — records of correspondence with us by phone, WhatsApp, email, web form or social media.
- Technical and marketing data — information collected automatically when you visit our website or interact with our ads, including your IP address, device and browser type, and how you interact with our site and advertising. This is collected through cookies and similar technologies (see “Advertising and analytics” below).
How we collect your information
- Directly from you when you fill in a web form, an online enquiry or lead form, or contact us by phone, WhatsApp or email.
- Through lead forms on advertising platforms such as Facebook, Instagram and Google when you submit an enquiry through one of our ads.
- Automatically through cookies and tracking technologies on our website and advertising.
How we use your information
We use your personal data to:
- Respond to your enquiry, contact you (including by phone, WhatsApp and email), and provide you with a quote or estimate.
- Arrange and carry out the services you request.
- Manage our relationship with you and keep records of our dealings.
- Improve our services, website and advertising.
- Measure and improve the performance of our advertising campaigns.
- Meet our legal, regulatory and health-and-safety obligations.
Legal basis for processing
We rely on the following legal bases under GDPR:
- Consent — where you submit an enquiry or agree to be contacted, and for non-essential cookies and marketing.
- Legitimate interests — to respond to enquiries, run and measure our advertising, and operate our business, provided this does not override your rights.
- Contract — where processing is necessary to provide a service you have requested.
- Legal obligation — where we are required to retain or process data by law.
Advertising and analytics
We advertise and promote our services online and use analytics to understand and improve how our advertising and website perform. We currently use, or may use, the following platforms:
- Google Ads and Google analytics/tag services
- Facebook Ads / Meta (including Facebook and Instagram)
- TikTok Ads
- LinkedIn Ads
These platforms may place cookies or use tracking technologies (such as the Meta Pixel and Google tags) to measure ad performance, attribute enquiries to campaigns, and show relevant ads to you and to people with similar interests. If you submit a lead form through one of these platforms, the data you provide is passed to us to handle your enquiry. Each platform also processes data under its own privacy policy, which you can review on the relevant provider’s website. You can manage cookie and ad-tracking preferences through your browser settings and the privacy controls offered by each platform.
How we store and manage your data
Enquiries and customer information are managed through our customer relationship management (CRM) and marketing platform provider, which stores your data securely on our behalf, and through the messaging, email and telephony tools we use to communicate with you (including WhatsApp). These providers act as data processors on our behalf and are required to keep your data secure and to process it only on our instructions. Some providers may store or process data outside the European Economic Area; where they do, appropriate safeguards (such as Standard Contractual Clauses) are in place.
Sharing your information
We do not sell your personal data. We may share it with:
- Our staff and engineers in order to carry out your enquiry or job.
- Service providers who help us operate our business — including our CRM and marketing platform, hosting, communications and advertising providers.
- Professional advisers, or regulatory and legal authorities where we are required to do so by law.
How long we keep your data
We keep your personal data only for as long as necessary for the purposes set out in this policy, to provide our services, and to meet our legal and accounting obligations. When it is no longer needed, we securely delete or anonymise it.
Your rights
Under GDPR you have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to erase your data.
- Restrict or object to how we process your data.
- Data portability, where applicable.
- Withdraw your consent at any time, including opting out of marketing.
To exercise any of these rights, contact us using the details above. You also have the right to lodge a complaint with the Irish Data Protection Commission (www.dataprotection.ie).
Cookies
Our website uses cookies and similar technologies to make the site work, to understand how it is used, and to support the advertising described above. You can control or disable cookies through your browser settings, although some parts of the site may not function properly as a result.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated.